---
title: Why Am I Not Receiving Rocket.Chat Alerts?
description: Email alerts are only generated if you are not active in chat for a period of 5 minutes or longer or have chat closed completely. Read more here.
---

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# Why Am I Not Receiving Rocket.Chat Alerts?

Email alerts are generated only if you are not active in chat for a period of 5 minutes or longer, or if the chat is closed completely. When you are active in chat, you will hear an alert sound instead. This avoids redundancy - you won’t get both an audio ding and an email alert if you are active in the chat room.

If you are out of chat or idle for more than 5 minutes and still not receiving email notifications:

1. Check your spam/other folder filters to see if the alerts are getting misfiled there. Adding **account@seekingalpha.com**, **rc@seekingalpha.com**, and **subscriptions@seekingalpha.com** to your contact list may help resolve this issue.
2. Check if your email address has been verified. Rocket.Chat will not attempt to send you email notifications unless your address is verified. To do that:

- - Go to [**Preferences**](https://rc.seekingalpha.com/account/preferences).
    - Below your email address, if you see a button labeled “**Resend verification email**”, click it. If there is no such button, your address has already been verified.
    - Check your mail for a message with the subject “Seeking Alpha Chat - Email address verification”.
    - Click “**Verify your email**”.

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