Email alerts are generated only if you are not active in chat for a period of 5 minutes or longer, or if the chat is closed completely. When you are active in chat, you will hear an alert sound instead. This avoids redundancy - you won’t get both an audio ding and an email alert if you are active in the chat room.
If you are out of chat or idle for more than 5 minutes and still not receiving email notifications:
- Check your spam/other folder filters to see if the alerts are getting misfiled there. Adding account@seekingalpha.com, rc@seekingalpha.com, and subscriptions@seekingalpha.com to your contact list may help resolve this issue.
- Check if your email address has been verified. Rocket.Chat will not attempt to send you email notifications unless your address is verified. To do that:
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- Go to Preferences.
- Below your email address, if you see a button labeled “Resend verification email”, click it. If there is no such button, your address has already been verified.
- Check your mail for a message with the subject “Seeking Alpha Chat - Email address verification”.
- Click “Verify your email”.
Please email us at subscriptions@seekingalpha.com, or give us a call at 1-347-509-6837 if you need any help.